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Privacy & Cookie Policy

Privacy Policy

Data Protection and Privacy Statement

We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with that information.

We may amend our privacy statement to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit this privacy statement on a regular basis to ensure you are familiar with its terms.

This privacy statement only applies to Syroxemedia and this website; if you follow a link out of our site or leave our site in some other way, this privacy statement will no longer apply. The privacy statement sets out (1) who we are and describes (2) the information we collect (3) how we use your information (4) how you can find out more.

(1) Who we are

We are Syroxemedia a Limited Company incorporated in England . Our registered office address is Planet House, 1 Canbury Park Road, Kingston, Surrey, KT2 6JX. In these terms, we refer to ourselves as “we”, “us”, “our” and “Syroxemedia”. The user of the website is referred to as “you” and “your”.

If you have any queries about the information we hold on you, please contact us at the address above.

(2) The information we collect

We collect information from you when you;
(i) use our website (in the form of “traffic data”),
(ii) complete our on-line forms (by means of “persistent cookies”, and
(iii) complete an order.

Please see our Cookie Policy for further details of cookies used on this website.

Through the analysis of statistical information, we can provide you with an enhanced website user experience.

On-line forms

We collect information you give us when you register for an account or request stock information. We require only the information we need to provide a service to you, such as your name, telephone number and email address. Where we would like more information to help us improve our services, over and above the basic required information, it will be clear that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

(3) What we do with your information

We use your information to provide you with the website and to contact you to provide information about our products. We may also contact you for market research purposes (to include regular polls) or to help improve our products and customer service.

You may ask us to remove you from our email alert lists at any time by writing to the address above. We will also offer you the option of correcting your details and of being removed from future email alerts when we send you an email alert. You can ask to stop receiving emails by using the unsubscribe links contained within the emails.

We may disclose your information to third parties in certain circumstances but we will not sell, rent or trade your personal information.

We may disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

Only authorised personnel and have access to your information.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Data protection legislation is harmonised throughout the European Economic Area (‘EEA’) which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.

If you are from outside the EEA, we will transfer that information to your home country or territory for the purposes set out in “How we use your information” above. If you provide us with your information, we will assume you agree to this transfer.

If you are from the EEA, we will not transfer any personal information we collect from you outside the EEA.

(4) Finding out more

If you have any questions about our privacy statement or the information we hold about you, please contact us at the address above.

You have a legal right to see a copy of the information we hold about you on payment of a fee, which is currently £10.

Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioner's website.

The site is owned and operated by Syroxemedia, registered in England and Wales, company number 06404386.

Cookie Policy

We use 'cookies' on our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site for our users.

What is a Cookie?

A cookie is a small text file containing letters and numbers that we store in your browser or on the hard drive of your computer.

Why do we use Cookies?

We use cookies for a number of reasons

Essential and Functionality Cookies
These allow us to ensure that our site works properly for our users. For example that the search functionality acts correctly; that your preferences are remembered across the site, and that you know you are logged in to your account as you move from page to page.

Performance Cookies
With these cookies we are able to record how you use our website and make sure we update it to be as useful as possible for our users. We are able to look at this data and analyse statistics such as how long people are spending on a particular page, how quickly they leave the site or which pages they most often view next. We also use the information to work out statistics on website use, the effectiveness of our adverts, resolving errors and testing the design of our website.

What Cookies do we use?

There are two different types of cookies

Session cookies
These are temporary and are erased when you close your browser at the end of your browsing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.

Persistent Cookies
These remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last. Persistent cookies store your username and unique ID but do not contain any information that personally identifies you, such as a name or address. We use persistent cookies when you log on to our site to stop you having to re-type information.

How do I block Cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

To access essential features at trilogystores.co.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Types of Cookies

Strictly Necessary Cookies

These cookies are essential in the operation of this website. They are used for a variety of purposes such as remembering the pages visited, items placed in the shopping basket and that the website is in use. This website does not store any personally identifiable information within any cookie or cookie type including any text fields you have completed and credit card information.

Performance Cookies

These cookies collect anonymous information on how users browse the website, the data is merged and used to help us understand how users operate the website so we can make improvements to enhance your online experience. For example we employ Google Analytics cookies to help us record how users arrive and find the website, how they browse and use the website, so we can improve areas such as navigation, shopping experience and marketing campaigns. Other cookies may include tracking purchases for 3rd party affiliate partners, royalty schemes and promotions. Again the data stored by these cookies is not personally identifiable and cannot be used to identify any individual users.

Functionality Cookies

These cookies remember your choices and preferences such as currency, items viewed, search parameters, wish-lists and any items saved for later. These cookies provide the user with an enhanced user experience making their visits more personalised and pleasant. Again any information collected and stored by these cookies is merged and is not personally identifiable and cannot be used to identify any individual users.

Targeting, Affiliate and Banner Advertising

When you visit trilogystores.co.uk you may notice some cookies that aren't related to Trilogy. For example, we use cookies to create adaptive, personalised banners that display relevant offers (such as recommendations of products that you might be interested in) when you visit other selected websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to 'share' trilogystores.co.uk content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

How do we use cookies?

To order products on trilogystores.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to both comply with legislation, and make sure we're honest and clear about your privacy when using our website.

Managing Cookies

How to check cookies are enabled on ios safari:

  1. Tap on the 'Settings' application from your home screen.
  2. Find and tap on the 'Safari' menu item.
  3. Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
  4. Select any option other than 'Always block'.


How to check cookies are enabled on android internet browsers:

  1. Tap on the 'Settings' application from your home screen or under 'Apps'.
  2. Under the 'Device' section tap on the 'Applications' menu item.
  3. Find and tap the 'Internet' menu item.
  4. Find and tap the 'Privacy' menu item. Enable 'Accept cookies'.

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Get in Touch

Please phone 020 8549 8884, email info@syrox.co.uk or use the form below, it would be great to hear from you.